Frequently Asked Questions About Home Care
Choosing home care for someone you love can bring a lot of questions. Below, you’ll find answers about our services, caregivers, care planning and the process of getting started. If you need advice specific to your family, we’re always happy to help.
1. What types of home care do you provide?
We provide personalized hourly home care, live-in care, overnight and 24-hour support, dementia and Alzheimer’s care, and assistance following a hospital stay or surgery. Care plans are built around each person’s needs, routines and preferences.
2. How do I know when my loved one may need home care?
Some common signs include difficulty with meals, personal care, medications, mobility, household tasks or attending appointments. Changes in memory, increased isolation, frequent falls or caregiver exhaustion may also indicate that additional support would help. We offer a free in-home assessment to discuss your concerns and possible options.
3. What is the difference between hourly, live-in and 24-hour care?
Hourly care provides support during regularly scheduled visits. Live-in care offers consistent companionship and assistance from a caregiver who stays in the home and has designated sleep and break periods. Twenty-four-hour care uses rotating caregivers when someone requires continuous supervision or support throughout the day and night.
4. Do you provide dementia and Alzheimer’s care?
Yes. We provide compassionate, familiar support for people living with dementia or Alzheimer’s disease. Care may include companionship, personal care, meal preparation, medication reminders, safety supervision and assistance maintaining meaningful daily routines.
5. Can you help after a hospital stay or surgery?
Yes. We can help make the transition home safer and less stressful. Depending on the person’s needs, support may include transportation, meal preparation, medication reminders, mobility assistance, personal care, light housekeeping and communication with family members.
6. How do you select and match caregivers?
We consider care needs, personality, routines, interests and the family’s preferences when recommending a caregiver. A thoughtful match helps create trust, comfort and continuity. If a placement does not feel right, we work with the family to find a better fit.
7. Are your caregivers screened, bonded and insured?
Yes. Our caregivers complete a thorough screening process that includes criminal record checks, reference checks and an assessment of their experience and suitability. Home Sweet Home Care Services is bonded and insured.
8. Which communities do you serve?
We support families throughout Greater Vancouver and surrounding communities, including Burnaby, New Westminster, the Tri-Cities, Maple Ridge and the North Shore. Please contact us if you are unsure whether your location falls within our service area.
9. What happens during a free in-home assessment?
We meet with you and your family to learn about your needs, routines, concerns and care preferences. We can answer questions, discuss suitable care options and recommend a personalized plan. There is no obligation to proceed.
10. How much does home care cost?
The cost depends on the type of care, schedule and level of support required. After learning about your needs, we provide clear information about the appropriate care arrangement and its cost. Contact us to arrange a free assessment and receive a personalized recommendation.
Still Have Questions?
Every family’s situation is different. Contact us to talk through your needs or arrange a free in-home assessment.
Book a Free Assessment